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These Terms and Conditions govern your use of 33-games.com and any orders you place with 33 Games. By placing an order you agree to these terms. Please read them carefully and save a copy for your records.
References to “we”, “us” or “our” mean the entity above. References to “you” or “your” mean the customer placing an order.
Your order is an offer to buy the goods you have selected. We accept your offer when we send you an email confirming dispatch of the goods. Until that point no contract is formed and we may decline your order — for example if the item is out of stock, if a pricing error has occurred, or if we are unable to obtain payment authorisation.
If we decline your order we will refund any payment taken in full.
33 Games produces physical collectors’ editions, vinyl records, trading cards, books and related merchandise. Product images, descriptions, colours and specifications are intended as a fair representation. Small variations are part of the handmade and limited-edition nature of these products and are not defects.
Stock is limited. Some editions are produced in strictly numbered runs and we will not be able to obtain additional stock once sold out.
Estimated delivery times are shown at checkout. We aim to dispatch in-stock items within 3 working days of order. Pre-orders and reservation items are dispatched as soon as the relevant production run is complete; the release window is shown on the product page.
Risk passes to you on delivery. Ownership of the goods passes to you once we have received full payment and the goods have been delivered.
For international orders, you are responsible for any import duties, taxes or customs fees charged in the destination country.
If you are a consumer (i.e. not buying for a business), you have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details — including how to exercise this right, the time limits, and which items are excluded — are in our Refund and Returns Policy.
You have legal rights under the Consumer Rights Act 2015 if the goods you receive are faulty, mis-described, or not of satisfactory quality. Nothing in these terms affects those rights.
If your order arrives damaged or faulty, please email info@33-games.com within 30 days with your order number and photos of the issue. We will arrange a replacement, repair or refund as appropriate.
Nothing in these terms limits or excludes our liability for:
Subject to the paragraph above, our total liability to you for any single order is limited to the price you paid for that order. We are not liable for any business losses, loss of profits, or indirect or consequential loss.
We are not liable for any failure or delay in performing our obligations under these terms that is caused by events outside our reasonable control (for example postal disruption, supplier failures, fire, flood, war, civil unrest, pandemic, or government action). If the event continues for more than 30 days you or we may cancel the order and we will refund any payments taken for undelivered goods.
Our handling of your personal data is described in our Privacy Policy.
We may change these terms from time to time. The terms that apply to your order are the version published on this page when your order is accepted. The “Last updated” date at the top shows when the current version came into force.
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales have non-exclusive jurisdiction.
If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Email: info@33-games.com.